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Apple Store Subscription Sign-Up Controversy Exposed

In a series of YouTube videos shared over the past two weeks, electronics technician and consumer rights advocate Louis Rossmann has exposed a controversy in which some Apple Store employees have allegedly signed up customers for auto-renewing subscription trials for Apple One and other services without their informed consent.


Here is how the process works at Apple Stores in the United States:

• A customer visits an Apple Store.


• An employee at the store asks if the customer would like to scan a QR code for a personalized shopping experience ("Connect and Personalize").


• If the customer agrees, the employee can view some of the customer's information on their company-issued device, including which Apple devices they own, which Apple services they are subscribed to, and which Apple subscription offers are available to them based on their recent purchases.


• The employee can proceed to show the customer their available subscription offers, presented with "Agree" and "Decline" buttons on the employee's device. The default payment method associated with the customer's Apple Account is automatically available for subscription sign-ups, so long as it has not expired.

The problem is that some employees allegedly activated these trials without adequately explaining to the customers that they would be automatically charged at a later date, according to tipsters who contacted Rossmann. For example, some employees would allegedly rush through the process or were even told to position the trials as "gifts."

Until early last week, Apple was tracking a metric known as the "services attach rate," with a target of 40% for each retail employee at at least some U.S. stores. In other words, employees were encouraged to get at least four out of every 10 customers they assisted with a device purchase to also sign up for at least one subscription.

In some cases, employees allegedly even tapped the "Agree" button themselves without receiving the customer's informed consent, seemingly in an attempt to ensure that their "services attach rate" was as high as possible.

Apple does email customers when a new trial has been activated on their accounts, but unsuspecting customers might not pay attention or realize that the email pertains to a subscription that will automatically renew later.

Metric Removed, Reminder Issued

MacRumors has confirmed that Apple removed the services metric for employees early last week, just days after Rossmann's videos were published. However, the official explanation we were given for the metric's removal is that it is less relevant during the holiday season, when customers are often purchasing Apple products as gifts for others.

Later in the week, Apple issued an internal memo to retail employees reminding them of the importance of respecting customer privacy and obtaining consent, including when offering subscription trials and using the "Connect and Personalize" system, but also for things such as Apple Upgrade sign-ups and Genius Bar work authorizations.

The memo was issued ahead of the first weekend of Apple's holiday shopping season, which kicked off on Friday. During the holidays, Apple hires additional employees to help assist with an influx of customers, so the reminder was timely for new staff.

Whether these actions were timed solely around the holiday shopping season or were also influenced by Rossmann's videos, we cannot say for sure. In any case, the actions conveniently address some of the concerns highlighted by Rossmann.

How to Check Your Subscriptions

On an iPhone, open the Settings app and tap on your name at the top of the screen. Next, tap on "Subscriptions" and you will see a list of any subscriptions that are active on your Apple Account, including trials. You can tap on any individual subscription and tap on the "Cancel Subscription" or "Cancel All Services" button to cancel.

If you wish to dispute a transaction with Apple, go to reportaproblem.apple.com, select the "Request a refund" option, and follow the steps.

As always, regularly review your credit card or bank statements to ensure that you have not been charged for any subscriptions unexpectedly.
This article, "Apple Store Subscription Sign-Up Controversy Exposed" first appeared on MacRumors.com

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Adobe Photoshop 25.5 - Professional image editor.

You can download Adobe Photoshop as a part of Creative Cloud for only $54.99/month

Adobe Photoshop is a recognized classic of photo-enhancing software. It offers a broad spectrum of tools that can turn your inspiration into incredible images, photos, composites, 3D artwork, paintings, and graphics on any device.

Photoshop has become the choice of thousands of creative professionals around the world. First introduced in 1988, it still is the world's leading image-editing software.

Intuitive and clean user interface

Although Photoshop for Mac is the most comprehensive graphics and image-editing software available in the market today, it has a very intuitive and easy-to-navigate interface.

With recently improved usability, this photo-editor has become even more enjoyable to use. The interface loads as soon as you decide to use Photoshop.

A user-friendly interface updates you about new features, suggests learning content, and allows you to quickly access recent files. You can easily pick up where you left or create a new project, access cloud and desktop pictures, and open an existing document.

Convenient content-aware fill workspace

Adobe has recently announced the launch of its new Content-Aware Fill workspace. It allows you to remove objects or distracting elements from your images easier than ever before.

This new option offers an interactive editing experience. Now, you can take full Control over which "good" parts of the picture to use to replace the undesired areas. It allows resizing the initial selection, rotating, scaling, and mirroring content.

Enjoy a range of new tools

The latest version of the software provides a new Frame Tool that allows you to enjoy much simpler masking. Now, you can place shapes and text into placeholder frames and fill them with pictures. To create elliptical or rectangular forms, you only need to select the Frame Tool and press "K."

There is also a new default feature of multiple undo. If you want to view an object before changes are applied, just click Control + Z (for Windows OS) and Command + Z (for macOS). Don't worry about losing any project changes in Adobe Photoshop on your MacBook Air or MacBook Pro. With a new auto-commit feature, they are saved automatically.

What's new in Photoshop

Version 21.2:

• In the latest version, you can make accurate selections of people with one click.
• Now, Adobe Photoshop can find and add all available fonts to your libraries automatically when you open a project.
• In updated Photoshop, Adobe Camera Raw workspace provides all your tools right where you need them so that you can work on your project more efficiently.
• You can experience higher accuracy with the enhanced Match Font feature that allows vertical text, provides multiple-line detection and offers even more typefaces.
• Now, you can change the orientation and add a rotation to any pattern in Pattern Overlays and Pattern Fill layers much more easily than before.

• Create and save your presets for future use or import and export to share inspiration.
• You can now adjust text alignment, spacing (leading and kerning), and font style (bolding, italicizing, underlining) directly from the Contextual Task Bar.

• 8 GB RAM (16 GB recommended)
• 4 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
• Internet connection

Download Now]]>